Privacy Policy

VoiceLab is the controller for personal data connected with customer accounts, website analytics we control, billing, and support. For enterprise customers, a data processing agreement may set out different roles for customer content.

You can contact us at info@voicelab.uz, +998 97 115 40 60, or in Tashkent, Uzbekistan.

This Policy covers our marketing site, account authentication, VoiceLab Studio, APIs, trials, billing, usage, and support.

• Audio, text, transcripts, voice profiles, and related artifacts processed through text-to-speech, speech-to-text, captions, dubbing, meetings, and agent features.
• Personal data we receive when you contact us or use integrations.
• It does not cover independent third-party websites, products, or services governed by their own policies.

Depending on how you use the Services, we may collect:

• Account and profile information, such as name, email address, organisation, and account preferences.
• Authentication and security information, including sign-in events, IP address, device or browser information, and API key activity.
• Billing and commercial information, such as subscription, invoices, payment status, and transaction records. Payment card data is handled by our payment providers.
• Product content and usage information, including prompts, audio, transcripts, voice settings, generated outputs, feature usage, and diagnostics.
• Support and communications, including messages and attachments you send us.
• Website and device information, including cookies, pages viewed, referral URLs, and approximate location derived from IP address.

We receive personal data directly from you, automatically through your use of the Services, from identity providers, and from teammates or integrations you authorise.

We use personal data to:

• Provide, operate, secure, and support the Services.
• Create and manage accounts, subscriptions, payments, and API access.
• Respond to requests and communicate product, account, or security information.
• Improve reliability, performance, accessibility, and product experience using aggregated or de-identified information where appropriate.
• Prevent abuse, investigate incidents, and comply with applicable legal obligations.

Where applicable, we process personal data to perform a contract with you, pursue legitimate interests such as operating and securing the Services, comply with legal obligations, or with your consent.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing completed before withdrawal.

We process audio, text, transcripts, voice profiles, and generated outputs to provide the feature you request. Treat content you submit as confidential and ensure that you have the necessary rights, permissions, and consent to use it.

Retention for product content depends on the applicable product settings and service configuration. You may request deletion of eligible content and account data by contacting us.

VoiceLab may use de-identified or aggregated information to improve reliability and safety. We do not use your private content to train public foundation models or third-party models without disclosure or appropriate consent.

We may share personal data with service providers that help us operate the Services, including hosting, email, authentication, payment, error-monitoring, and model-inference providers. We may also disclose information when required by law, to protect rights and safety, or in connection with a merger, acquisition, or similar transaction.

• We do not sell personal data or share it for cross-context behavioural advertising.

VoiceLab is based in Uzbekistan. Our service providers may process data in other regions. Enterprise customers may contact us to discuss data residency, processor information, or on-premise arrangements where available.

We keep personal data for as long as necessary to provide the Services, meet legal and accounting obligations, resolve disputes, enforce agreements, and protect the Service. Retention periods vary by data type, account status, and product configuration.

We use reasonable technical and organisational safeguards, including encryption in transit, access controls, least-privilege practices, and monitoring. No method of transmission or storage is completely secure, so please protect your credentials and API keys.

We use cookies and similar technologies to keep the Services working, understand usage, remember preferences, and improve performance. You can control cookies through your browser settings, although some features may not work correctly if you disable them.

Depending on applicable law, you may have the right to request access to, correction, deletion, or portability of your personal data, object to or restrict processing, and withdraw consent. To make a request, contact info@voicelab.uz. We may need to verify your identity before responding.

The Services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided personal data to us, contact us so we can take appropriate action.

VoiceLab uses automated systems to generate speech, transcribe audio, detect abuse, and improve Service performance. These systems do not make decisions that produce legal or similarly significant effects about you without appropriate safeguards.

We may update this Policy from time to time. The "Last updated" date shows the most recent revision. If changes are material, we will provide notice where required. Questions or concerns can be sent to info@voicelab.uz.